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The Chatbot Revolution: When, Not If
Sometime around the year 2000, small business (SMB) owners woke up one day and realized they needed a website. The case for SMBs having their own websites is so clear as to be moot today, but that wasn’t the case in the early days of the World Wide Web. Businesses could be forgiven for failing […]
Chatbots Move From Chatrooms To Mall Concierge
In the 1960s, Massachusetts Institute of Technology professor Joseph Weizenbaum came up with a revolutionary idea: a computer-based script that would take in phrases and generate a response. The result, ELIZA, seemed like a careful listener. Much like a therapist, she would often respond by asking how someone felt about a particular issue. This early chatbot was […]
The Innovation Platform of the 21st Century
“More than half the world’s mobile subscribers live in Asia-Pacific – mostly in China and India. Although the region has reached its peak in terms of subscriber growth, Asia-Pacific will account for almost two-thirds of new subscribers globally by 2020, with most of the incremental growth coming from the two domin...
Alexa: The Personal Billing Assistant
The memory of a purchase is often short-lived. The frenetic pace of daily life means it’s easy for people to forget about outstanding bills or purchases made days, weeks or months in the past. For the 2018 PYMNTS.com Voice Challenge with Amazon Alexa, Alacriti developed Alexa skills to enable fast and seamless bill payments and customer service. […]
Alacriti On Voice Technology And Payments
“Elegant” as a descriptor doesn’t make many appearances in the world of financial services or payments, which tend to favor other terms. “Disruptive” is a common attribute, as is “innovative.” “Cutting-edge,” “friction-free” and “one-of-a-kind” also hold sway. That, Alacriti’s Co-Founder and CEO, Manish Gurukula, said, is about to change. The ability to use voice to do something as simple as paying a bill […]
Meet Ella. A chatbot (conversational) that enables seamless interaction between you and your customer through messaging apps and virtual assistants.